Delivery policy
We are committed to providing you with an exceptional online shopping experience, including reliable and fast delivery service. Please read our delivery policy carefully to understand how we handle your orders and deliveries.
Delivery Areas
We currently offer delivery to the following countries: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden, United States, Canada, and Australia.
Delivery Times
Delivery times depend on the availability of the items ordered and the delivery address. Here are the estimated times:
- Standard delivery: 6 to 12 business days
Please note that these times are estimates and may vary due to exceptional circumstances (weather conditions, holidays, etc.).
Delivery Prices
- Standard delivery: free
Order Processing
Orders are processed from Monday to Friday (excluding holidays). Any order placed after 2 PM (French time) will be processed the next business day.
Order Tracking
As soon as your order is shipped, you will receive a confirmation email with a tracking number. You can track your package in real-time via the carrier's tracking site.
Delivery Issues
If you encounter any problems with the delivery of your order (delay, damaged package, etc.), please contact our customer service as soon as possible:
- By email via our contact page or at contact@chic-feet.com
Order Modifications and Cancellations
If you wish to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee modification or cancellation if the order has already been processed or shipped.
Returns and Exchanges
For more information on our returns and exchanges policy, please visit our dedicated page: Returns and Refunds Policy
Thank you for choosing Chic Feet! We hope you enjoy your shopping with us. If you have any additional questions, please do not hesitate to contact us.