Return and refund policy

At Chic Feet, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our returns and refunds policy carefully to understand how to proceed.

Return Eligibility

Items can be returned under the following conditions:

  • Returns must be made within 30 days from the date of receipt of the order.
  • Items must be in their original condition, unused, unwashed, with all tags, and in their original packaging.

Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service via our contact page or at contact@chic-feet.com to inform us of your wish to return your order.
  2. Carefully pack the items in their original packaging with all accessories and documents included.
  3. Send the package to the return address that we will provide via email.

Return shipping costs are the responsibility of the customer unless the item is defective or there was an error with the order.

Inspection and Refund

Once we receive your return, we will inspect the item. You will be notified by email of the status of your refund request. If your return is approved, a refund will be processed and automatically credited to your original payment method within 10 to 45 business days (depending on your bank).

Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the desired item. We cannot guarantee the availability of items for exchanges.

Defective Items or Order Errors

If you receive a defective item or there is an error with your order, please contact our customer service immediately. We will provide you with a return number and instructions for returning the item at no cost. You can choose between a full refund or a replacement item.

Exceptions and Remarks

  • Initial shipping costs are non-refundable unless the return is due to an error on our part.
  • Refunds may take longer to appear in your bank account depending on your bank or credit card provider.

For any additional questions regarding our returns and refunds policy, please contact us at:

Thank you for choosing Chic Feet! We are here to ensure your shopping experience is pleasant and hassle-free.